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Competency-based interview questions assist hiring managers perceive how you’ll react in sure office situations. Going past conventional skills-based interviews, competency centred questions use real-life expertise examples as key indicators to foretell future work efficiency.

The best strategy to reply competency questions is to make use of the STAR approach.

Scenario – the place did the instance happen?

Activity – what job/process have been you required to finish?

Motion – how you probably did it

Outcome – the end result

Earlier than your interview, put together for potential competency-based questions. You can even use these examples as analysis into competency-based job functions.

1. What’s your biggest achievement?

We suggest that for the skilled employee you point out one thing work-related whereas for the inexperienced candidate use an instance of non-public achievement.

Akin to this:

“I educated final 12 months for a marathon. Operating has by no means been one thing that comes naturally to me however I educated arduous and raised over £1000 for charity.”

Instance for the skilled worker:

“Taking over the problem as supervisor. I initially began out as a junior and labored my method as much as managing a workforce of ten. By nice mentorship, I rapidly grew to become settled in my new position and constructed sturdy relationships with everybody in my workforce.”

2. Inform me a few time you used your communication expertise to work collaboratively in a workforce?

The interviewer needs to understand how properly you’re employed with others and do you’ve sturdy communication expertise in an effort to excel inside the position.

Show you do, with this instance:

“I work properly with others and use my sturdy organisational expertise to convey teams of individuals collectively. In my earlier position, I labored on a giant media marketing campaign that required a lot of completely different inputs from the workforce’s designers and builders. I navigated deadlines and introduced collectively everybody’s work to make sure all of us met marketing campaign aims, efficiently.”

3. Describe a time once you solved a troublesome drawback at work?

A troublesome state of affairs in work is greatest described as a time the place you felt challenged and pushed exterior of your consolation zone. It ought to positively not be taken as a chance to begin singling out and bad-mouthing earlier co-workers. However as an alternative an opportunity to debate the end result of the issue and optimistic end result.

Good examples:

  • Capability to finish a undertaking below a good deadline
  • Protecting for senior-level roles
  • Resolving shopper points
  • Managing a high-volume workload
  • Assembly shopper/managers expectations

Your capacity to recognise a troublesome state of affairs and replicate on the way you overcame it’s key to answering this interview query.

4. How do you deal with buyer complaints, and might you present an instance of resolving a criticism difficulty?

Interview situations for customer-facing roles purpose to dig deep into your customer support expertise and talent to deal with and diffuse buyer cases.

resolve complaints:

  • Pay attention – be sure to know precisely what the client is sad about
  • Reassure – inform the client you might be there to assist and are dedicated to fixing the issue
  • Apologise – take possession and apologise to the client
  • Repair – do what you possibly can to repair the difficulty and put in place measures to make sure it doesn’t occur once more


“As an account supervisor, I used to be liable for sustaining shopper relationships. Nevertheless, in a single occasion on account of a lack of know-how, I made a presumption in regards to the shopper’s wants for a undertaking. Which turned out to be improper. I took possession and instantly apologised. I made certain this wouldn’t occur once more by all the time listening and asking for readability sooner or later – simply to make sure.”

5. Describe a time the place you skilled failure and the way you overcame it?

Competency-based interview questions purpose to evaluate your personal self-evaluation. Asking a few time you skilled failure is an ideal instance of this.

There are two components to this query. The primary half is describing the failure itself and the second is the way you overcame it. The interviewer is most within the latter.

What did you be taught from the failure and do you now do issues in a different way due to it?


“I grew to become burdened with stress as a result of I knew I used to be unable to finish a undertaking on time. As a substitute of asking for assist or speaking with my supervisor, I tried to complete it on my own as a result of I used to be afraid I’d look incompetent. Wanting again, I ought to have requested for a deadline extension and managed my time higher.”

These are our prime 5 competency-based interview questions. Keep in mind to make use of the STAR approach and reply with integrity and specific the flexibility to self-evaluate.

Good luck!

When you’ve got any questions – ask within the feedback or @BubbleJobs.

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